We serve as “Customer Concierges,” each responsible for supporting approximately 200 to 300 client companies across the MEGA Group.
Our role is neither to sell like a traditional sales team nor simply to respond to inquiries like a support center. As a customer success function, we take ownership of the everyday “small challenges” our clients face and guide them toward the best possible solutions, creating new value in the process.

Our one-stop(Marunage) support service brings together all consultations related to offices and retail spaces into a single point of contact—one that clients can easily turn to and think, “Let’s ask them first.”
By developing a deeper understanding of each customer’s environment than anyone else, and by viewing situations from multiple perspectives, we provide tailor-made proposals for every individual client. Because we work closely with existing customers, we are able to notice subtle changes and respond quickly, always staying close to their needs.

The most rewarding moments come when a client’s concern is resolved through our proposals and we are met with a smile and the words, “That really helped.”
When equipment issues or network problems arise, we act immediately and, when necessary, handle everything through to repair coordination. Our mission is to continually improve our knowledge and responsiveness so that we can confidently say, “We were able to support them because it was us.”

Before saying “it can’t be done,” we always ask ourselves how it can be achieved.
We believe this mindset is our greatest strength—one that protects our existing customers across the MEGA Group and steadily builds lasting trust.