The Importance of DX

Message

In today’s increasingly uncertain and rapidly evolving business environment, companies are required to drive continuous transformation across their products, services, business models, and corporate culture. By leveraging IT as a foundation—strengthening information security, accelerating digitalization of operations, and collecting and utilizing data effectively—organizations can establish sustainable competitive advantages and remain a company chosen by customers and society alike.

To respond to these societal changes, the promotion of Digital Transformation (DX) has become essential. However, for small and medium-sized enterprises (SMEs) without in-house digital specialists, advancing DX initiatives is becoming increasingly challenging.

Since our establishment in 1993, Mega Group has grown together with numerous SME clients. Viewing these societal changes as opportunities, we are actively advancing our own DX initiatives while standing alongside our clients to address the challenges they face. Through comprehensive DX support, we propose new ways of working and innovative business models tailored to their evolving needs.

By creating new value and inspiring experiences aligned with our clients’ transformation, we strive to enhance corporate value, maximize employee growth and customer satisfaction, and contribute meaningfully to society.

DX推進の取り組み

DX Strategy of the Mega Group

DX Strategy

The Mega Group has accumulated a wide range of information and expertise through its own initiatives as well as through business activities and transactions with customers.

We will promote DX to effectively leverage this knowledge and maximize its value.

Through the PDCA cycle of our internal DX initiatives, we will transform our products, services, business models, and corporate culture, while also contributing to our customers’ DX advancement.

Utilization of Digital Technology and Productivity Improvement

We aim to reduce total costs while ensuring compliance with various laws and improving operational efficiency by digitizing and migrating to the cloud documents such as contracts, invoices, attendance management records, and expense applications.

Development of Human Resources Capable of Supporting Customers’ DX

We will periodically review recommended certifications under our internal qualification system, clarify the profile of DX talent the Mega Group aims to develop, and promote employee growth while fostering personnel capable of supporting customers’ DX initiatives.

Expansion and Development of Products and Services Contributing to DX

We will expand cloud-based phone and fax services that support flexible work styles unrestricted by time and location, as well as security services that address diversified working environments.
In addition to building a comprehensive support system for customers’ IT environments, we will continue developing new service offerings.

Strengthening Customer Relationships and Visualization of IT Environments

By actively implementing tools such as SFA and CRM, we will analyze customer data and visualize business challenges.
Through rapid and accurate support provided by our support center, combined with IT environment visualization and regular consultant visits, we aim to achieve customer success and enhance customer satisfaction.

DX Promotion Structure

DX Promotion Framework

To promote DX, we have launched a cross-departmental initiative called the “DX Promotion Project.”

Positioned directly under the Board of Directors, this project operates across business divisions and group companies.
By sharing improvement initiatives and ideas related to DX promotion across the organization, we formulate and execute new measures, consolidate information and expertise, and drive transformation in our products and services for both our company and our customers.

DX推進体制

Human Resource Development and Environment Preparation for DX Promotion

DX Talent & Environment

We recognize that developing DX talent and establishing the appropriate environment are extremely important for successful DX promotion.

We will foster talent capable of improving and streamlining business processes by utilizing technologies such as advanced data analytics, cloud computing, AI, and security, while also developing the necessary organizational environment.

Promotion of DX-Related Certification Acquisition

In addition to certifications required by each business division and group company, we will identify qualifications necessary for DX promotion and link them to our certification allowance system to encourage skill development.

Strengthening Mid-Career Recruitment and Utilizing Overseas IT Talent

To advance DX for both our company and our customers, we will actively recruit new talent and secure personnel suited for DX promotion.

Enhancement of IT Systems and Digital Technology Environment

As part of the DX Promotion Project, we will regularly verify the effectiveness of implemented internal systems, including SFA and CRM, optimize operations, and proactively pursue new IT investments as necessary.

DX Promotion Indicators

DX Promotion Index

To assess the progress of initiatives outlined in our DX strategy, we have established the following key indicators:

Utilization of Digital Technology and Productivity Improvement

  • Reduction in working hours
  • Increase in productivity per employee

Development of Human Resources Capable of Supporting Customers’ DX

  • Increase in the number of employees acquiring DX-related certifications
  • Number of DX talent hires

Expansion and Development of DX-Related Products and Services

  • Net increase in customers adopting DX-related products and services
  • Number of newly released services

Strengthening Customer Relationships and Visualization of IT Environments

  • Improvement in customer satisfaction
  • Increase in customer IT environment data registered in SFA

MEGA’s Challenge to Promote DX MEGA's challenge to promote DX

While DX promotion enhances convenience and productivity, we deeply recognize the importance of implementing security measures appropriate to the times.
To realize DX in a secure environment, proper security measures are indispensable.

The Mega Group will implement the following measures to ensure steady DX promotion:
・Conduct regular training and awareness programs to prevent security risks arising from the digitization and cloud migration of contracts, invoices, attendance management, expense applications, and other documents.
・Establish a dedicated Customer Success division to strengthen activities that contribute to customer profitability, and expand our internally implemented, security-assured DX initiatives to our customers.

Shinya Kusunoki
President & CEO