[Issue Resolved] Notice Regarding the Service Disruption Affecting the “MEGA Plan” Rental Server

[Updated: March 18, 2022, 10:00 AM]
Thank you for your continued support and patronage.

We are pleased to inform you that this issue has now been resolved.
We sincerely apologize for the significant inconvenience caused over an extended period of time.

[Service Restoration Times]
Email Services: Approximately 6:00 PM, March 17, 2022
Web Services: Approximately 6:00 AM, March 18, 2022
[Affected Customers]
Customers using the MEGA Plan rental server service.
[Impact]
Customers experienced issues accessing websites and sending or receiving emails.
[Cause]
Following the earthquake that occurred on the evening of March 16, a failure in the power supply equipment at the data center resulted in an extended recovery period for server and service operations.
We deeply apologize for the inconvenience caused and sincerely appreciate your patience and understanding.

Thank you for your continued support and patronage.

We sincerely apologize for the inconvenience caused.
We are currently experiencing the following service disruption involving our servers and are working to restore service as quickly as possible.

[Time of Occurrence]
From approximately 11:51 PM on March 16, 2022
[Affected Customers]
Customers using the MEGA Plan rental server service.
[Impact]
Customers may be unable to access websites or send and receive emails.
[Cause]
Power outage at the data center.
Power was restored at 6:45 AM, and we have been working to restart network and server equipment.
We sincerely apologize for the inconvenience and appreciate your patience while service restoration is underway.