Notice of Order Suspension Due to System Failure Affecting ASKUL and SOLOEL ARENA

Thank you for your continued support of ASKUL and SOLOEL ARENA.

We would like to inform you that ASKUL Corporation is currently experiencing a system outage caused by a ransomware infection. As a result, orders placed through the website and via fax, as well as shipping operations, have been suspended since October 19, 2025.

Please note that products that have already been ordered may also be subject to shipment suspension or cancellation. However, certain direct-shipment items are scheduled to be shipped as planned.

The scope of the impact, including the possibility of any external leakage of personal information or customer data, is currently under investigation by ASKUL Corporation. We will provide further updates as soon as additional information becomes available.

We sincerely apologize for the significant inconvenience and concern this situation may cause our customers.

Based on announcements from ASKUL Corporation, our company will continue to provide updates regarding our response and handling of this matter as information becomes available.

We appreciate your understanding and cooperation.

> ASKUL Corporation News Release

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To Our Valued Customers

ASKUL Corporation

[Important] Notice and Apology Regarding System Outage Caused by Ransomware Infection and Suspension of Order Acceptance

Thank you for your continued patronage of ASKUL.

We are currently experiencing a system outage caused by a ransomware infection affecting the ASKUL website. As a result, order processing and shipping operations have been suspended.

We are currently investigating the scope of the impact, including whether any personal information or customer data has been leaked externally. We will provide updates as soon as more information becomes available.

We sincerely apologize for the significant inconvenience and concern caused to our customers.

Impact Details

■ Suspension of Order Acceptance

When attempting to proceed to certain pages on the website, customers will be redirected to an error page.

Affected pages include:

• Shopping Cart
• Checkout
• Order Details Print Page

In addition, orders submitted via fax cannot be received due to transmission errors.

■ Suspension of Shipping

Orders that have already been placed will be canceled instead of being shipped.

However, direct-shipment products that have already been ordered are scheduled to be shipped.

■ Suspension of New User Registration

Customers attempting to register by clicking the “Sign Up” button will be redirected to an error page.

■ Suspension of Other Services

The following services have also been suspended:

• Product returns
• Mailing of receipts
• Catalog requests
• Various collection and recycling services
• Other related applications and requests

■ Customer Support

Our Customer Service Desk is currently experiencing a high volume of calls and may be difficult to reach.

Additionally, the inquiry form on the website has been temporarily suspended.

We once again sincerely apologize for the inconvenience caused.

We are currently working toward restoring our systems and services and appreciate your patience and understanding.

End of Notice