I serve in a management role within the Area Sales Department, where I am responsible for training and managing sales members, as well as accompanying them on client meetings. My role also includes coordinating with manufacturers, negotiating purchase prices, and staying up to date on the latest trends in security equipment and DX-related solutions. In addition, I work closely with manufacturers to develop training curricula and oversee educational programs for our consulting staff. Currently, I am responsible for the development of 15 team members.

One of our company’s greatest strengths lies in the depth of our support and technical capabilities. Both maintenance and technical services are handled directly by our in-house engineers, and the quality and speed of this support are highly valued by our customers. I make it a priority to communicate this strength clearly in every proposal.

What I value most in my daily work is staying with our customers until they are truly satisfied. No matter how good a product may be, I believe trust is built by taking the time to explain it thoroughly—not once or twice, but three, five, or even ten times if necessary—until the customer fully understands and feels confident in their decision. Investing time in each individual customer is, in my experience, what leads to lasting trust.

I also make a conscious effort to notice changes in our customers and their organizations. Subtle shifts, such as a change in a CEO’s tone of voice or an increase or decrease in employee numbers, often become important clues for the next proposal. When something catches my attention, I proactively reach out with new ideas or suggestions.

When I received the internal Sales MVP award, I was deeply touched to receive 50 custom-made T-shirts from a customer, sent directly to my home as a celebration. Moments like these—when I feel the strength of the relationship we’ve built, or receive genuine words of appreciation from customers—remind me why I chose this profession.

From an organizational perspective, my goal is to expand both the Area Sales Department and our regional reach. On a personal level, my objective is to build an organization in which every team member can achieve promotion and career advancement. Creating a strong sales team where all members can deliver results is, in my view, the true mission of a manager.